1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include your name, email address, phone number, delivery address, and payment information. If you opt-in to SMS notifications, we collect and store your phone number to send you order updates and promotional messages. MealSlash's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, to process your transactions, and to communicate with you. This includes sending order confirmations, delivery updates, and customer support messages. If you've opted in to SMS communications, we may also send you promotional offers, discounts, and service updates via text message. For users who have opted in to SMS notifications, we may send abandoned cart reminders when you've added items to your cart but haven't completed your purchase. These reminders are designed to help you complete your order and may include information about the items in your cart.
3. SMS Communications and Opt-In
When you provide your phone number and opt-in to SMS communications, you consent to receive text messages from us about your orders, account, promotional offers, and abandoned cart reminders. Message frequency varies based on your activity. Standard message and data rates may apply. You can opt-out at any time by replying STOP to any message, updating your preferences in your account settings, or contacting our support team. Opting out of SMS communications will not affect your ability to use our service or receive order-related communications through other channels. Your SMS opt-in data and consent information is stored securely and is only used for the purposes of sending you the messages you've consented to receive.
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with third-party service providers who perform services on our behalf, such as payment processing, SMS delivery, and data analysis. These service providers are contractually obligated to use your information only for the purposes of providing services to us and in accordance with this privacy policy. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties. Even if our business practices change regarding other types of data, your SMS opt-in data and consent will never be shared with or sold to non-affiliated third parties.
5. Cookies and Tracking Technologies
MealSlash uses cookies and similar tracking technologies to track activity on our website and to hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. We use cookies to understand and save user preferences, keep track of items in your shopping cart, and gather analytical data about site usage. Specifically, we use cookies to determine when you have abandoned your cart, which helps us send timely SMS reminders to users who have opted in to receive such communications. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent, but this may affect your ability to use certain features of our service.
6. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information, including encryption of sensitive data and secure server infrastructure. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. We regularly review and update our security practices to enhance protection of your information.
7. Your Rights
You have the right to access, correct, or delete your personal information. You may also have the right to restrict or object to certain processing of your data, including SMS communications. To exercise these rights, please update your preferences in your account settings or contact us directly. We will respond to your request within a reasonable timeframe in accordance with applicable laws.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When determining how long to keep your information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.
By using our services, you acknowledge that you have read and understand this Privacy Policy. If you have any questions or concerns about our privacy practices, please contact us at privacy@mealslash.com.
Last updated: March 28, 2025