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Refund Policy

Delivered Orders

For delivered orders with issues (such as incorrect items, quality problems, or other concerns), we offer credits instead of refunds. These credits can be used for future orders on our platform. The amount of credit issued will be determined based on the specific circumstances of each case.

Our Part

  • Authorized Agent: We place the order exactly as specified—address, apartment number, and any special instructions.
  • Live Tracking: We send you a tracking link so you can follow the driver in real time.

Your Part

  • Be Ready to Receive: Make sure someone is available at the delivery address.
  • Post-Delivery Liability: Once the courier marks the order delivered, all responsibility shifts to you. We cannot cover packages that are confirmed delivered but not retrieved.

Undelivered Orders

We provide full payment refunds in the following cases:

  • Orders that were never delivered
  • Orders that were cancelled before delivery
  • Orders that were cancelled by the restaurant before preparation
  • Orders that were cancelled due to restaurant closure or unavailability

In these cases, we will process a full refund to your original payment method. For any other undelivered order scenarios, we will review refund requests on a case-by-case basis.

How to Request Credits or Refund

If you believe you qualify for credits or a refund based on the criteria above, please contact us through our live chat support (available 2 PM - 12 AM EST) or email with the following information:

  • Your order number
  • Date and time of order
  • Detailed description of the issue
  • Any relevant screenshots or evidence

Credit and Refund Processing

For approved credit requests, credits will be added to your account within 24-48 hours. These credits can be used for future orders on our platform and do not expire.

For approved refund requests, we will process the refund to your original payment method. Refunds typically take 5-10 business days to appear in your account, depending on your payment provider.

Contact Us

If you have any questions about our refund policy, please contact us:

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